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Politics & Government

Video: Customers Unhappy With Old Saybrook DMV Office Closing

Patrons Express Anger At Governor Malloy And Offer Suggestions To Improve Efficiency

There was a long line of customers waiting for the Old Saybrook Department of Motor Vehicles office to open Tuesday morning, four days after the announcement that it will close next month as part of the state's budget-cutting plan.

In addition to the closing of the Old Saybrook and several other branches, 15 Connecticut offices of AAA, one of which is located in Old Saybrook, will begin offering the additional services of renewing non-driver state ID cards as well as verified licences on Oct. 3.  

Jacklyn Tobin, spokesperson for AAA Allied Group which serves Greater Hartford and Eastern Connecticut, said that AAA employees were slated for training in the new services and that 140,000 Connecticut residents had renewed their licenses at AAA offices last year.

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Tobin also said that discussions were taking place about the addition of more DMV services in the future.  AAA presently charges a $2 surcharge over the basic $66 fee that DMV charges for renewals at state DMV offices. Tobin said that no fee schedule has been announced for the added services.

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