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Video: Customers Unhappy With Old Saybrook DMV Office Closing

Patrons Express Anger At Governor Malloy And Offer Suggestions To Improve Efficiency

There was a long line of customers waiting for the Old Saybrook Department of Motor Vehicles office to open Tuesday morning, four days after the announcement that it will close next month as part of the state's budget-cutting plan.

In addition to the closing of the Old Saybrook and several other branches, 15 Connecticut offices of AAA, one of which is located in Old Saybrook, will begin offering the additional services of renewing non-driver state ID cards as well as verified licences on Oct. 3.  

Jacklyn Tobin, spokesperson for AAA Allied Group which serves Greater Hartford and Eastern Connecticut, said that AAA employees were slated for training in the new services and that 140,000 Connecticut residents had renewed their licenses at AAA offices last year.

Tobin also said that discussions were taking place about the addition of more DMV services in the future.  AAA presently charges a $2 surcharge over the basic $66 fee that DMV charges for renewals at state DMV offices. Tobin said that no fee schedule has been announced for the added services.

Pat July 20, 2011 at 02:17 PM
I would like to thank all of the Malloy supporters, I guess you could not see this coming during the campaign season. I just hope were in that line thinking long and hard about this come November and next.
Nancy Cordero July 20, 2011 at 04:04 PM
gonna cause more people driving without licenses and registration!
Stephen King July 21, 2011 at 01:46 AM
Why stop there? Rather than mail-in renewals make them Internet based renewals. Then we can outsource the back-office work to India. After all, the big sucking sound Ross Perot is quoted for applies to service sector jobs as well. Go figure.
Phil Williams July 22, 2011 at 11:24 AM
If the government would look at improving operations meaning "working smarter" they could have avoided the closing of offices such as the Old Saybrook DMV. Maybe we should just outsource all of our government jobs to the private sector and save billions of dollars each year. Open the competition up to free enterprise and see who wins - EVERYONE!

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