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Patch's Poll: Did CL&P's Management Live Up to its Promises?

Power has been restored to 99% of affected customers ahead of a self-imposed deadline. Was that performance good enough, or is there still room for improvement?

After scathing public criticism and a government inquiry into its performance following 2011's Tropical Storm Irene and a freak October snowstorm, CL&P vowed that it would be prepared for the next widespread outage.

That happened all too soon with Hurricane Sandy when more than 600,000 customers lost power as the massive storm swept through the Northeast last Monday and Tuesday.

Following the storm, CL&P began a two day assessment period and didn't give estimates of when power might be restored until Thursday. William Quinlan, a company vice president and spokesman, then said that 98% of affected customers would be restored by "Monday or Tuesday."

As of Monday morning, 99 percent of CL&P customers had power, though 23,494 were still in the dark.

Some elected officials — including Stonington First Selectman Ed Haberek Jr. — criticized CL&P's response, saying that not enough linemen were working on the hardest-hit areas. Others, including West Hartford Mayor Scott Slifka, a vocal critic of last year's response, were not 100 percent happy with the response but said communication had improved.

Since CL&P beat its self-imposed deadline of 98 percent restoration before Tuesday, should the utility be praised for its efforts, or do problems remain that need to be fixed in advance of the next big storm?

Take our poll and tell us in the comments.

Richard D. Grant November 06, 2012 at 06:47 PM
Utilities operate under the regulatory compact of the mid 1930s. Today the regulatory body still sets some rates and complains about storms. ISO New England does a great job. I am one who argues for regulation of essential industries. Having said that, the grid is a complex blessing. Power transmission lines stepped down to distribution grids all put in place as areas grew. Felled trees, water, downed poles, transformer damage, sub-stations damaged or under water. Come-on folks, distributing power is not like running your lawn mower. Quit whining. We are a nation of whiners. Get a blanket, get a candle, get a generator. Figure something out.
kathy drews November 07, 2012 at 12:13 AM
Why should people have to spend big bucks on generators, we spend thousands of dollars each year paying our eletric bills, you should beable to depend on your public utilities. The middle class always gets screwed. Certainly not a whiner, I draw the line when I have to poo in a make shift out house, not cool!!!!!!!!!!
Jim Braun November 07, 2012 at 02:59 AM
Umm OK Pete...I'll get right on that once I have $10+k to spare. Keeping cans full of gas causes two problems...even with Sta-bil, gas nowadays goes bad very quickly, and even if it doesn't, the ethanol sucks water out of the air to the point the bottom quart of "gas" is actually water.
Doris Koehler November 08, 2012 at 09:34 PM
doris newman how many of you complainers would like to work hours & hours in the cold with fingeers that don't want to work, but hve to for your comfort and do it safely. If some of you healthy men could clear some roads for them, they could do their job faster. My vote goes to the utility company with an A+
Steve from SAAC November 09, 2012 at 01:26 PM
I helped clear a couple of the trees that were blocking our road in the aftermath of Sandy--a third one that was laying on top of wires I opted to let the "pros" deal with! All in all, I thought CL&P (and all their guest workers from various other parts of the country) did a very good job for us, under difficult circumstances. Happily we did not lose power from the more recent Nor'easter/freak snowstorm (my bone to pick on that one is with the local weathermen! Ha ha--just kidding there, Gil Simmons!).

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