.

CL&P Outage Reports: What's The Real Story?

As Everyone Looks To The Utility's Maps And Numbers - It Causes Confusion

Residents keeping tabs on the Connecticut Light and Power (CL&P) outage map may notice the numbers in their towns rising and falling.

According to representatives from CL&P, this is caused by a combination of new outages, restoration efforts and the latest reports from customers.

due to the effects of tropical storm Irene, with statewide as of Wednesday morning.

In Clinton, outage reports fluctuated between 98 to 100 percent to 75 and 80 percent, then back up.

According to CL&P spokesman Janine Saunders, 95 percent of the outages caused by Irene were the result of trees pulling down power lines, however some did not go down right away, causing new outages in some areas in the days after the storm.

“At the start, many of those [trees] were just leaning on wires,” Saunders said Wednesday. “Now some have brought those wires down.”

Saunders also noted that, at times, workers will have to disconnect power in certain areas in order to work on repairs safely, sometimes for several hours.

Though CL&P has been inundated with calls since the storm hit, Saunders stressed that it was important for residents to report loss of power to the electric company, as the data for their outage reports comes directly from customers. CL&P is asking residents to report outages to 1-800-286-2000.

“If you had power and then lost it, report it,” Saunders said, as a recurring loss of power may be an individual issue and not part of a larger outage.

TT September 01, 2011 at 01:11 PM
Restoration map: Does anyone know why our area which is covered under Madison has no restoration time when all other areas do? (Everyone on this site is doing a great job. It seems it's the only place to get information related directly to Clinton. They haven't even updated the town website!)
Mark Koschwitz September 01, 2011 at 02:23 PM
Remember running water? Yeah, that was good.
Meredith Phillips September 01, 2011 at 02:27 PM
Still w/o power on Brickyard Rd.
Dana Wickware September 01, 2011 at 02:35 PM
09/01/11 It is understandable why there is slow progress in restoring power in areas where there are many downed trees, but it is not clear why it has taken so long to get power to major roads such as Route 1 where there are far fewer trees and why, in the case of Route 1, power is restored is some short stretches but not in others. Dana Wickware
Nancy Cordero September 01, 2011 at 03:09 PM
none on Fairy Dell next to Eliot school starting Tues.?
noone September 01, 2011 at 04:44 PM
I just spoke with CL@P and they have NO restoration projections for the Clinton area. I spoke to a very sympathetic woman , who when I complained that there aren't any workers in are area, and the western and northern portions of Ct. are getting power restored BEFORE the shoreline (who took the brunt of the storm due to wind) said she didn't understand either, but right now they don't have any time when it may come back. She did say that they are flying more crews in. I don't get how they triage...towns that were 100 percent out ie. Clinton, Madison, Westbrook...will be the LAST ones to get help. Sad face......
noone September 01, 2011 at 04:45 PM
I just spoke with CL@P and they have NO restoration projections for the Clinton area. I spoke to a very sympathetic woman , who when I complained that there aren't any workers in are area, and the western and northern portions of Ct. are getting power restored BEFORE the shoreline (who took the brunt of the storm due to wind) said she didn't understand either, but right now they don't have any time when it may come back. She did say that they are flying more crews in. I don't get how they triage...towns that were 100 percent out ie. Clinton, Madison, Westbrook...will be the LAST ones to get help. Sad face......
lisa mauzy September 01, 2011 at 04:46 PM
I talked to cl-p today, they said next tuesday is the predicited date for clinton. ugh
Jeff September 01, 2011 at 05:22 PM
I don't understand the Route 1 situation either. Shouldn't that be the first priority? To get the main street and businesses and stores up and running. It's a complete joke and CL&P is a complete joke of a company.
michele faiella September 01, 2011 at 06:06 PM
Ok, so Guilford and Madison are now in the 60's and 70's for percentage of outages and Clinton remains at 95. We are the third highest percent of outages. A good percentage of the cities are in yellow, under 1%. Why can't they start shifting some manpower to the towns still in black? They will be the LAST bill I will pay from now on.
Jeffrey Skau September 01, 2011 at 06:41 PM
Everyone it only makes sense to work from the least affected to the most affected!!! They are out there doing the best job they can!!! Clinton and surrounding towns were hit hard, its not surprising to me that they are going from the easy to hard. Have some patience get out enjoy the weather!!!! You will get your power back when it comes back crying about it does not change a thing!!!!!!
Jeff September 01, 2011 at 06:51 PM
Some of us have a double whammy here. In addition to no power at home, I have a business on Route 1 that has no power, so I have no ability to make any money and I have overhead and bills that continue to pile up. Some of us have legit reasons to complain that go beyond not being able to flush a toilet or take a hot shower.
Jeffrey Skau September 01, 2011 at 07:19 PM
My wife has no work as well while we have no power too so yes I am losing income too!!! I can empathize with you, the entire situation stinks, but What can I do? CL+P is out there doing the best they can I have seen numerous trucks and crews working. At least I have my house and my family is safe!!! I feel bad for the people that no longer have homes!!!!
Pam Huffman September 02, 2011 at 12:11 AM
I just got my electric back on. I am so grateful for the workers that did their job. I am grateful for the time I had with my neighbors. It made me feel less alone when I saw neighbor helping neighbor. Showing concern for one another. I feel more apart of Clinton.
CFX September 02, 2011 at 01:57 AM
Thanks to Patch for keeping us informed, helping us to endure this difficult time for Clinton. It is more than I can say about communication from our town government. But I really am concerned about priorities in this town. While I applaud all the CLP linemen/women out there for their efforts to restore power, I cannot say the same for CLP management. For all the taglines, imploring us to "be prepared" from their marketing department, they clearly were the least prepared of all. The hurricane was bad, but not "historic" as their voice message pronounces to give themselves a free pass for their business office (billing) not to answer the phone. At the start, their website stated that they were going to hit the toughest spots first. The next day, they said they were going to hit the easiest spots first....a complete reversal. We pay the highest utility rates in the country, and I expect better than that. (Note: throwing money at stuff doesn't make it better. It just rewards bad performance.) I am happy that everyone is safe, but let's get to business here. Back to the priority theme. We've a problem here and I think you would want to resolve it quickly with the fixed amount of resources. To bring relief to most number of people, would require you to address the worst areas first. This is termed as gaining LEVERAGE on the problem. To do it any differently conveys to me and ALL my colleagues at work a lack of basic problem-solving skill and a sound strategy.
Fay Abrahamsson (Editor) September 02, 2011 at 11:40 AM
Thanks Joe for your compliment to the Clinton Patch.
Roy Dickinson September 02, 2011 at 11:42 AM
NY Times reports CL&P has had an increase of 41% in customers while cutting 20% of workers and still charging the highest rates in the lower 48. Time for a probe from Hartford?
Stan September 03, 2011 at 10:57 PM
Just online for first time since losing web access. Roy's quoted stats above say it all. Probe? At the very least: public outcry. There are more storms brewing down south and our outages may recur in multiples this year. One outcome for me -- for sure -- will be to finally get a smartphone so I can stay informed by this fabulous PATCH site. Your reporting and updating are priceless.
Steve Bristol September 04, 2011 at 01:09 AM
Hartford is what approves the rates through the DPUC after the utility appears before them to request--and justify--the rate increases. Now, if they still had all the linesmen, etc. that they did when Gloria hit in '85, many hanging around waiting for problems like this, just imagine how loud you'd scream about even much higher rates. Think how loud the shareholders would be screaming because NU would have lower profits. Lest anyone say it should be run by the state...just think of all the State budget problems and fights over State Workers' contracts that we just went through.

Boards

More »
Got a question? Something on your mind? Talk to your community, directly.
Note Article
Just a short thought to get the word out quickly about anything in your neighborhood.
Share something with your neighbors.What's on your mind?What's on your mind?Make an announcement, speak your mind, or sell somethingPost something